Uses of Net Promoter Score Software

In today’s market, it is critical for every business to track, analyze, and evaluate their customer satisfaction in order to improve the overall client experience. If your clients like your business, products, and service, they may recommend you to others. However, on the other side of the coin, dissatisfied customers may recommend that others stay away from your business. Totaling the numbers of referrals and detractors, and then summing these values, with give you your overall Net Promoter Score (NPS). The NPS can then be used to track the types of clients that your business should focus on in order to expand more efficiently.

In December 2003, Fred Reichheld, a Director Emeritus and Bain Fellow, released a study titled “The One Number You Need to Grow”. This study discussed the NPS and why it is a critical number in tracking the progress of your business. It can be a useful tool in helping you become a top competitor in your industry. He also added that it is a simple way to evaluate customer loyalty and growth.

The NPS can be used to measure client satisfaction, as well as business progress and development efforts. Using this score, you can gain demographic information on your good clients, and target your marketing campaigns and business developments toward these types of customers and their needs.

What is net promoter score software?
Net promoter score software is specially designed to analyze online feedback and promotion of your business by your customers. The software works by calculating your total positive feedback and total negative feedback given by your online clients. It then deducts the negative feedback from the positive feedback, leaving you with a net promoter score. This is a representation of the overall promoters of your business. If your net score is negative, the software provides various solutions on how to improve this.

Does Really the NPS Work?
The NPS does work, very well, in fact. Analyzing three years of data, testing a large number of client responses over various enterprises, the connection between a company’s performance and NPS became quite clear. For example, the Net Promoter Score relationship was so strong that it seemed to clarify all relative development rates over the business as a whole.

Overall, a higher net promoter score produced by a net promoter score software trends toward higher development and a higher piece of the overall pie in the industry. For example, a twelve-point increase in the score showed a correlation to an exponentially increased rate in the company’s development. This is an example of what GE found when using the NPS in its medical services business.

Two Reasons why net promoter score software Works
The Net Promoter Score can be increased by 2 things: increasing the number of promoters or your site, and decreasing the number of depreciators. The score provides you with a system that allows you to better track which customers you want to keep and which you want to eliminate. Tracking this can provide you with demographics over time of what types of customers you want for your business, allowing you to target your marketing campaigns to these specific groups. This is the best way to expand your business in an analytical way.

OOZEit Tools are powered by the parent company of Strategic Business Communications or SBC. SBC has been in the business of helping business owners, managers, and salespeople improve sales primarily through sales and marketing training and consulting since 1987. For more info visit Oozeit

What to Look for in a Software Development Company

With the popularization of computing systems and ever growing dependence on computers for our professional and personal needs, the importance of software had an explosive growth over the past two decades. As you might already know, software can be briefly defined as the interface which helps the users operate the physical aspects of a system to achieve desired results. Hence the importance of softwares can easily be ascertained from this. The role of software, in businesses of every size and personal needs is ever changing. This has led to the growth of numerous software development companies catering to the dynamic individual needs of millions.

The major issue thus hovers around the fact which company to choose for your needs or what are the aspects to look for in a concern before you embark on the journey of creation of your software. There is no ‘one’ set of attributes that define the perfect company. In this article I would try and provide some of the basic aspects that would help you select the most apt company that manifests your imagination into shape.

1. Assess the website: Look closely into the website of the potential company. On contrary to the popular saying “Never judge a book by its cover” the website of a company gives you an insight into the dedication they put into their work. The level of the aptness of content, aesthetics, user friendliness and professionalism is reflected in their website. Though it should be kept in mind that a high quality website does not always guarantee high quality products.

2. Communicative staff: It is One of the highly coveted attribute to look for in a software company. Being able to communicate easily with your service provider ensures that they understand your exact needs and you can keep track of the proceedings. Also, companies that offer demos are a lucrative deal as it generally points towards the fact that they are confident enough to showcase their skills. And is definitely a trait to look after.

3. Economy: This is probably one of the major factors to consider prior to the selection of a software development company to meet your needs. You have to keep a keen eye on the rates offered by such software companies. You need to compare the rates with other companies to make sure you are not charged exorbitant rates for the project. This can be easily achieved through negotiations, comparisons and proper knowledge of prevailing rates.

4. Well versed across multiple technologies: It is always recommended to make sure that your potential software company has worked across various platforms like .Net, Java, PHP, etc. for various platforms such as web, android, desktop, iPhone etc.. If you have a specific preference, make sure that the company has worked on that specific platform before.

When to Consider Offshore Software Development

There are many notions floating around on what types of projects, what sizes and what kinds of projects can be offshore. There are as many myths surrounding them as real true stories. How to sift the wheat from the chaff?

For example, many small to medium-sized businesses believe that offshore software development is really meant for bigger companies. They think that hiring a small team of engineers will be enough. Will it really be enough?

The fact is, offshore software development works well across the spectrum of enterprises, both small and large and irrespective of their industry segments or customer base.

The reason for this is, offshore software development is not a vertical, standalone offering. It is an enabler. In fact, the software itself is an enabler – an enabler which leads to better business processes, cost efficiency, and faster turnaround times.

There are several companies which offer offshore software solutions and they work on the model of knowledge. They understand the client’s business and offer solutions which are customized to address specific needs. Whether it is SharePoint migration, a content management portal, an eCommerce platform or a multi-device software, these companies have made a business of understanding the pain areas and the solutions for specific domains and their knowledge, backed by technical expertise can help to produce faster and smarter solutions.

Whether the company is a small to medium-sized business or a larger conglomerate it can only stand to benefit from offshore software development. Take for example a commercial school bus fleet which provides tracking, safety, and optimization. The company believes in ensuring safe and efficient school bus-riding experience for children and parent. The company wanted a mobile app to track buses and thereby help schools to manage their fleet, at an affordable cost. The app would also be useful for parents to know bus arrival timings. The app, if it had to be developed in-house would require the company to move its focus from its core business, i.e. providing safe and secure school bus-riding to developing a technology solution. The shift in focus can have repercussions on its existing business along with cost implications and delayed releases. The company contracted an offshore software development firm to develop a customized app, with back-end server functionalities. The app was developed within stipulated time frames and went on to become a business model for other companies to follow. Its competitive advantage of floating the solution before its time ensured that it has gained a considerable advantage over its competitors. The client experiences business growth with minimal operational constraints. It has also expanded its business to cover other geographical locations.

This case study is only a small example of how a company benefited from offshore software development. Across the spectrum, many companies are trying to make their portals device agnostic. However, their web sites may exist in one language making mobile presence difficult. An offshore development company which has a strong team of engineers who can work on cross-platform applications will be able to create mobile presences for such companies without causing any worries.

In a similar case, many companies which have worked in an offline model, envisage a software solution to enhance their presence, improve processes, offer business efficiency and all at lowered costs. However, all these very reasons can be negated if the company decides to hire its own team of engineers. With constraints such as cost and time, the whole process from recruitment to testing will be a living nightmare and can, in the long run, prove to be over expensive, not exactly what was required or even be redundant.

To summarize, offshore software development is an option for companies irrespective of their businesses, industry or size. It is one of the best ways to make technology work for your advantage. In that sense, technology becomes an enabler and its advantages are important for companies to preserve their competitive advantage. To maximize the benefits of custom software, companies must prepare a comprehensive requirements list. The list should not outline what `they think’ is important. It should focus on end-customer benefits. These companies need not `talk’ technology. They should talk pain points. It is up to the service provider to convert these pain points into solutions using technology. It can’t get simpler than this, can it?

Tool for Developing Modern Software Applications

Innovation is the key for technologies getting acceptance in the noisy world of today’s marketplace. Perhaps, what is most difficult to obtain is the power of innovation that will take the complex business systems to the next level.

No doubt, innovation is alluring, but at the same time, it is also very difficult to obtain. For large IT organizations especially, it becomes truly difficult when they are so deeply entrenched in their old complex systems that they avoid new methods or even technologies to come in to change their way of doing business for the better. Adopting new technologies is a task best left to the professionals they think. But that should not be a hindrance at all because in the last 10 years, there’s been a gradual shift towards Internet-based models, and therefore, getting away from traditional/legacy software models has steadily gained momentum.

In the years that have gone by, we have seen quite a lot of continuous disruptions within the IT software development industry. For a growing number of companies, software is the main driving force for gaining a competitive advantage and, by and large, and it is an essential element to their survival. New procedures, for example, Agile, Cloud and DevOps streamline work processes and drive coordinated effort. New advances, from open source to the emerging mobile and Cloud-based platforms, have quickened the pace of development and innovation immeasurably and have opened more doors for the art of application integration that can only be the best, nothing but the best. The number of tools used for building or deploying software products or services has seen an accelerated growth as software vendors and IT companies offer accessible solutions to new, existing and foreseeable challenges.

In this article, let me bring to the fore some of the good facts about new technologies, especially about Cloud computing and other methodologies, that are in various stages of adoption by enterprises looking to modernize and overhaul their business operations. Firstly, the key technology-oriented trends are coming up with deserved fanfare to enable large IT companies to innovate their business processes. These primary trends are the harbinger of change. Three of the recent technologies that are upending ‘the apple cart’ are as follows:

• Agile methodologies – This methodology has completely disrupted the way software developers do software development. And as this technology continues to mature, adoption rates of Agile methodology has also increased greatly within large enterprise environments.

• DevOps practice – It is basically an approach to superior software development based on lean and agile practices. In this approach, software developers, operations teams, key administrators, and testing teams can communicate and collaborate without missing out on even a tiny bit of information at all. Basically, they are all on the same page! In a manner that reaching out to customers to deliver the products/services become easy and less complex.

• Cloud computing – “Technology-as-a-service” that’s what it is. This is a new form of delivering “technology-as-a-service” (TAAS). Delivering the service or a finished product to clients has never been so easy before. Now everything changes for the better, for we have Cloud computing. The very nature of developing a collective, well-conceived software (either in part or delivering the product completely) and deploying it at the client’s place can be done through cloud computing methodology. The way the software is developed, executed, deployed and consumed has changed dramatically now.

And then there’s Google’s Cloud Platform. If software developers want to build, test and deploy software applications on an easy-to-use infrastructure that comes with a reliability feature, but is also highly-scalable and with practically not a single computing or storage issue to deal with, then what better platform do they need? Google’s Cloud Platform is the one they should be looking for. For developing their web, mobile, and backend solutions, it is the best tool for developing modern applications.

So what’s your verdict?

Are you moving your applications to the Cloud? If you haven’t started your journey yet, you should do it right now. Move up. Adopt IT operating models that are essentially cloud-based because the Cloud will enable you to speed up your software application delivery to your clients, with a business agility that will incur absolutely no extra cost. That’s the beauty of it if you ask me.

Uses of Customer Feedback Software!

Customer feedback is a critical component in modern business. As competition is constantly increasing in an ever over-saturated market, companies are developing more and more effective and useful customer feedback software, which can help companies collect valuable feedback on their products and services directly from the customer.

In many cases, customer feedback software is a tool kit consisting of a range of customer surveys. These types of surveys provide direct one on one feedback from the customer. Keep in mind that each client has a wide range of opinions, and your competitors are always looking for ways to bring your clients to their business.

This means that in order to be effective in the market, you need to constantly monitor your competition, their business strategies, types of products and services that they offer, and various other aspects of their businesses. This can help keep you informed and on top of the market, preventing them from stealing your customers, and potentially allowing you to gain some of theirs. In order to do this, surveying your customers and keeping up with their needs and wants in the market is an extremely useful technique. This information can allow you to make appropriate decisions on the development of your business strategies in order to stay on top of the market.

In order to be a strong competitor in the market, keeping your clients happy is critical. Customer feedback software can help you assess and improve customer satisfaction, recognize unhappy or unsatisfied customers, try to reduce these issues, and get valuable advice from your customers about how you can improve your products or services.

Studies show that 95% of unsatisfied customers never complain or comments on your products of services, and that 90% of them will simply decide not to do business with your company again in the future. As a business owner, its critical to be proactive about asking for feedback from your customers. There are a number of ways to accomplish this.

Using customer feedback solutions software, it’s easy to collect valuable information about your products and services from your customers. Here are some questions to ask when implementing customer feedback software.

• How good is the software at collecting feedback?
• How good is the software at analyzing, interpreting, and reporting on this feedback?
• What unique benefits and features make this software better?
• What pricing and plans are available for this service?

With so many options available for software feedback tools, it’s important to dig through their feature sets and choose one that meets your specific requirements. Here are some features that you may find.

• Tracks and measures client satisfaction over time and allows you to evaluate the progress of your customer satisfaction initiatives.
• Identifies unsatisfied and unhappy customers based on their experience with your business.
• Be simple and automated enough to set on autopilot.
• Provides customer feedback solutions that allow you to build strategies on to improve your products and services.
• Has the ability to use rich media such as images and video throughout the survey process.
• Has the ability to modify survey fonts and background images for a better user experience.